Frequently Asked Questions

1) What can I do in the Cube Academy?

2) I work at a health center and already have a Cube community login. Do I have to create a new login to access information in the Cube Academy?

No. Your login credentials are the same as those you use to access ICHCA's Cube community.

3) I don’t have a Cube community login. Can I still access courses and recordings through this platform?

Anyone employed at one of Idaho's 16 Federally Qualified Community Health Centers (FQHCs) are eligible to access courses and recordings. To create your login, click HERE. If you are not employed at one of Idaho’s FQHCs, you will be able to access a limited selection of content for a fee. Pricing information is included with each training product.

4) How do I know if I’m a member or a non-member in the Cube Academy?

Anyone employed at one of Idaho’s 16 Federally Qualified Community Health Centers (FQHCs) are considered members. Anyone not employed at an Idaho FQHC are non-members.

5) How do I access events and training content through the Cube Academy?

All on-demand content (recordings) and live events require registration. To register for a training or event, navigate to the appropriate program page and click the "Register" button to begin. If the content is free, you will automatically be registered, and you will not be prompted to provide payment. Your dashboard will show all courses, programs, and events for which you have registered. You may access anything you registered for from your dashboard at any time.

6) I was not able to attend a live webinar, when will the recording be available?

Webinar recordings are posted to the Cube Academy within one week of the live event.

7) Can I cancel my registration and request a refund for webinars and recordings?

For live events (not including webinars and recordings), cancellations and refund requests must be made in writing to cahelp@idahochc.org by the registration deadline listed for the live event. No refunds will be given after the registration deadline or for no-shows. For self-paced courses, cancellations and refund requests must be made in writing to cahelp@idahochc.org prior to starting the course.

8) Can I register someone else on this platform?

You may only register yourself for any event or recording on the Cube Academy. If you would like to register someone else, please email cahelp@idahochc.org.

9) What are the system requirements for accessing a webinar?

All users must access on-demand recordings and live events from an up-to-date web browser (e.g., Google Chrome, Safari, Firefox, and Microsoft Edge) that supports HTML 5.

10) How is content organized? How do I find a specific course, webinar, etc.?

You can search for content in three ways:
- Use the keyword search to look for specific content
- View content by ICHCA's focus areas
- Use search/filter options to view different content types

11) I can't find a course/conference/event that I heard about?

ICHCA does develop some events that are geared toward specific audiences. Occasionally, access to these events is restricted to those specified audiences, in which case the event may not show up in our course catalog. For more information about an event that you can't find in the course catalog, please reach out to us at cahelp@idahochc.org.

12) What are the Interest Categories on my profile page?

All on-demand or live content is categorized by one or more focus areas. On your profile page, you can indicate your level of interest for each focus area from 0 (low level of interest) to 5 (high level of interest). The featured page will then recommend content based on your rankings.

13) How long will recordings be available in the Cube Academy?

Recordings will be available for a minimum of two years after their recording date. Those webinars and trainings not updated regularly will be removed after two years.

14) How can I access my certificate of completion?

Once you have completed a course that provides a certificate, you may download and print your certificate of completion by navigating to the course and clicking on the "Certificate" button.

15) Do I have to finish the entire course to access the certificate of completion?

16) How do I request live captioning for upcoming events?

You may request live captioning services by emailing cahelp@idahochc.org 5 days prior to the upcoming event.

If I have other questions that were not addressed in this FAQ, who should I contact?
Please contact ICHCA at cahelp@idahochc.org.